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Privacy Policy

  1. Introduction: This Privacy Policy applies to the Focus Clinic Practice's website and outlines our commitment to protecting the privacy of our patients and website users.

  2. Information Collection: We collect email addresses for our newsletter subscription. For patient-related services, we use AthenaOne for EHR and Talkdesk for CRM, each having its own privacy policies.

  3. Use of Third-Party Services:

    • AthenaOne may use third parties to send forms and appointment reminders to patients via text or email.

    • GoHighLevel provides embedded forms on our website. For more details, visit Talkdesk.

    • DialPad provides embedded chats for customer support. For more details, visit Dialpad.

    • We use Matomo for analytics and marketing. Matomo uses pixels for tracking, aligning with privacy-conscious methodologies. Learn more at Matomo.

  4. Community Education Events: We collect names, email addresses, phone numbers, and affiliation information for event registration. These events aim to educate the community on various health topics.

  5. Use of Information: Collected data is used for healthcare services, newsletters, event registration, and improving user experience on our website.

  6. SMS Communications: â€‹

    • Frequency: You may receive a text message after your appointment or if you opt in to our appointment cancellation list.

    • Opt-out: You can cancel the SMS service at any time. Just reply with STOP. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

    • Help: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at compliance@focusclinic.org

    • Interruption: Carriers are not liable for delayed or undelivered messages

    • Cost: As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

  7. Data Security & Privacy:

    • We implement robust security measures to protect personal information and strictly adhere to HIPAA regulations.

    • We will never share your information.

    • If you have any questions regarding privacy, please contact our support team.

  8. User Rights: Users have the right to access, correct, or delete their personal information. Users may opt out of marketing emails at any time. Please contact us for such requests.

  9. Changes to the Policy: We may update this policy periodically. Users will be informed of significant changes.

  10. Contact Us: For any privacy-related concerns or questions, please contact our support team.

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